VACANCIES
Operations Manager
Group Company: Winn Solicitors
Department: Vehicle Damage Post Litigation
Salary: Competitive (based on 37.5 hours)
Are you ready to be part of a WINNing team at Winn Group, a leading North East business providing nationwide accident management and rehabilitation services?
Due to our firm's expansion, we are seeking an Operations Manager to assist in the growth and service delivery of our Vehicle Damage Post Litigation Department.
You will collaborate closely with the Head and Deputy of the department to efficiently manage the daily operations of the department.
You will work alongside the senior supervisors to manage efficiencies and delivery of key department objectives. The ideal candidate should possess experience in either the Insurance and/or legal industries on an operational role.
This role is Full Time based on 37.5 Hours per week.
The core business hours for this department are Monday to Friday 8.00am to 6.00pm.
We are also fully office based in Byker, Newcastle.
Why Join Us?
At Winn Group, we're more than a business. We're a driving force in the North East, delivering nationwide accident management and rehabilitation services for victims of non-fault accidents. As the parent company of Winn Solicitors, we lead the market in Personal Injury Law. With a 4.8 Star rating by Trustpilot, we provide an excellent service for the client from start to finish.
We prioritise your well-being and growth, celebrating every milestone. With ample progression opportunities and funded learning initiatives, we invest in your future. Join us and be a part of a team that upholds values such as Integrity, Respect, Loyalty, and Reliability and prioritises your success, and well-being, and fosters your growth.
Responsibilities
Management & HR
- Oversee the day-to-day operations of the department, providing professional, efficient, and effective operational support to the legal teams.
- Formulate plans based on identified training and staff development needs.
- Enhance and optimise employees' performance in alignment with the organisation's objectives.
- Provide leadership, direction, and guidance to all employees in operational and procedural matters.
- Undertake ad hoc tasks or additional duties as deemed fit and appropriate by the Head/Deputy of the department for this post and the associated level or responsibility attached to it.
- Participate in recruitment, training, and development of new and existing staff.
- Collaborate with the marketing team to enhance the firm's public image and effectively market its services.
- Assist with HR related matters including investigations and disciplinaries.
Strategic
- Assist in formulating and implementing business strategies for the departments operational success, collaborating with senior management to set goals, performance objectives, and long-term plans.
Reporting
- ·Produce coherent daily, weekly, and monthly reports highlighting areas of good, average, and underperformance.
- Prepare operational reports and analyses for management review.
What We Offer
About You
To succeed in this role, we're looking for someone who brings a blend of must-have skills and experiences, along with those extra special qualities that can make a difference to our team and business.
Skills and Experience
- Ideally, come from a legal and/or insurance background
- Track record of leading or involvement in operational and service delivery within an organisation.
- Ability to interpret data.
- Demonstrates sound judgment and commercial awareness.
- Essential experience in supervising work or leading teams.
- Intermediate-level skills in IT, particularly in case management and Microsoft Excel, along with proficiency in undertaking administrative activities.
- Excellent communication skills with a professional approach to clients/customers.
- Demonstrate effective communication and good interpersonal skills.
- Ability to develop and motivate self and others.
- Commitment to own personal development.
Next Steps?
If you feel this role is the right fit for you, then Apply Now!
If your application meets our criteria, a member of HR will be in contact to discuss this opportunity further. If you are successful, you will be invited to a face-to-face interview.
If you are unsuccessful, you will be notified. However, if you don't receive any communication from us within four weeks of sending your CV, your application was not successful.
We look forward to reviewing your application!
Winn Solicitors is one of the country’s leading claims management companies taking care of no win no fee accident claims from start to finish.
Apply Now
To start the application process, please complete the form below, upload your CV and include a covering letter including which of the graduate paralegal positions you are interested in.
*Please note that by completing this form, you are agreeing to allow us to use your personal data according to our privacy policy which can be viewed here.
What our Staff Say
“I am incredibly grateful for the opportunities for development which I have had in the firm. which I have fully embraced and have led to me being promoted to Deputy Head of Costs.”
Vic
Deputy Head of Costs
“I know it’s a cliché but everyone was really supportive throughout my training contract and there was always someone to go to if I was unsure or needed guidance.”
Reece
Personal Injury Solicitor
“I started at Winns as a fee earner in the Vehicle Damage department and within a year of starting at the firm I was successful in securing a training contract.”
Emma
Supervisor Solicitor Vehicle Damage