Claims Handler Job Newcastle upon Tyne
Are you looking for a claims handler job in Newcastle upon Tyne with a reassuringly future-proofed business where you feel truly valued as a member of staff?
Salary: £23,000 - £26,000 + bonus uplift + overtime
As our strong, stable, North East business continues on its expansion path across the UK, we are seeking motivated applicants to deal with initial client claims and provide an effective and efficient service within RTA, personal injury, and vehicle damage claims. As the first point of contact for Winns, it is important you are both friendly and professional in this claims handler role.
In return you will be given all the training and support you need, right from the start, to develop your skills and maximise your potential through an individual training and development plan. All Winns employees, including claims handlers, are offered the chance to progress within the role and through external qualifications.
Other benefits of this claims handler job include:
- Competitive base salary with annual review
- Great bonus earning potential (top performers earn an average of £500 bonus per month, plus overtime)
- 22 days holiday, plus bank holidays, and an added birthday holiday
- Three-day bonus holiday for full attendance
- Option to buy or sell up to five days holiday per year
- Additional holidays for long service
- Training, development and career progression opportunities
- Fully funded recognised training and qualifications
- On-site parking (subject to availability)
- Employee discount scheme
- Corporate Metro scheme
- Bike to work scheme
- Pension scheme contribution
- Company social events
- Physiotherapy sessions
- Employee Assistance Confidential Helpline
- Death in service insurance (three times salary)
- Staff referral bonus scheme
- Annual flu jab and eyecare scheme
"Everyone is super-friendly and really welcoming and helpful; everyone is willing to help and support you at any opportunity!"
Yasmin, Claims Handler
"The training provided has been excellent and there is day-to-day help provided if ever needed."
Stacey, Claims Handler
With both day and night shift roles available, the hours for these claims handler jobs in Newcastle are:
Day shift Claims Handler hours:
40 hours per week (Monday to Friday)
9am - 6pm (inclusive of late shift / weekend over time once training is completed)
Night shift Claims Handler hours:
44 hours per week
4 days on and 4 days off (Monday to Sunday)
between 6pm - 6am.
This back-office role has customer service, call centre, and administration aspects to it. Other responsibilities of the Claims Handler job include:
- Handle telephone enquiries from clients regarding their case, assessing the merits of their case and settling them in line with policy cover and legal liability.
- Build a positive relationship with each client and help them manage their expectations to deliver the appropriate outcome.
- Ensure accuracy in all aspects of claims handling including valuing PI claims, negotiating costs, using MOJ Portal, adhering to CPR and legislation.
- Handle claims queries in relation to policy cover, claim status, policy exclusions and excesses, ensuring more complex cases are referred to a Team Leader.
- Where appropriate, investigate claims to ensure payments are made only where a liability is established.
- Arrange and monitor provision of hire vehicles to the client, negotiate to control costs whilst adhering to deadlines and time constraints.
- Monitor receipt of engineer’s reports and payments regarding the same.
- Negotiate effectively with Third Party Insurers to ensure a fair settlement is achieved for the client and the company.
The successful candidate must commit to upholding the company’s core values of Integrity, Respect, Loyalty and Reliability and ensure they are demonstrated throughout their working practice.
You should also possess the relevant attributes and experience outlined in the person specification below:
- Ability to work in a fast-paced environment.
- Attention to detail and accuracy.
- Time management and organisation skills.
- Experience of working towards deadlines and performance objectives.
- Ability to work towards shared goals and objectives.
- Experience of demonstrating effective teamworking within a commercial environment.
- Cooperative and flexible approach.
- Ability to identify where problems may arise and adopt a solution-focused approach.
- Demonstrate effective communication and good interpersonal skills.
- IT literate.
- Commitment to own personal development.