1st Line Technical Support Engineer

Group Company: Winn Group

Department: IT & Change

A 1st Line Technical Support Engineer for a leading North East firm requiring a minimum of one years’ experience working within an IT Technical Team.

We are looking for dynamic and commercially minded individuals who are passionate about technology, to join our fast-paced IT and Change Department. Committed to delivering the best IT services for internal and external stakeholders.

The ideal candidate will naturally represent Winns Values of Integrity, Respect, Loyalty and Reliability which underpin our mission to be the best one stop shop for accident management and rehabilitation.

Employee Benefits

  • 22 days holiday and an added birthday holiday
  • Additional holidays for long service
  • Three-day bonus holiday for full attendance
  • ·Buy and sell holidays
  • Annual salary review and bonus schemes *subject to performance
  • Pension scheme contribution
  • ·Death in service insurance (three times salary)
  • Company social events
  • Employee discount scheme
  • ·Employee Assistance Confidential Helpline
  • ·Bike to work scheme
  • Corporate Metro scheme
  • Training and development opportunities

Job Description

You will be responsible for supporting and maintaining all company employees with problems relating to the IT Infrastructure. Duties are detailed below:

  • Work collaboratively with the companies Managed Service Partner to support and improve the company’s infrastructure and network.
  • Take a lead role in setting up new starters and processing leavers.
  • Complete daily and weekly IT administration tasks accurately.
  • To deliver key technical projects, including moving the company’s infrastructure to a cloud-based environment.
  • Ensure compliance with Information Security Policies including data confidentiality and the operational security of the Information Systems used.
  • ·Involvement in maintaining and improving the companies unified communications infrastructure.
  • ·Work in an advisory capacity alongside other members of the IT Team in providing technical solutions to the customer’s requirements and setting customer expectations.
  • ·Undertake projects on an ad-hoc basis Documentation, policy and procedures production and review.

Person Specification

The ideal candidate should have excellent customer service skills, good problem solving and analytical skills and should possess the relevant experience and attributes outlined below:

  • Minimum one years’ experience working within an IT Technical Team.
  • Proven and relevant working experience in a busy, client-focused organisation.
  • ·Good working knowledge of IT systems and Packages.
  • Adaptable, proactive and have excellent attention to detail.
  • ·Planned, organised and able to effectively work to deadlines.
  • ·Resilience and the resourcefulness to work effectively under pressure and to tight deadlines.

The following is advantageous but not essential:

  • Working knowledge of telephony systems
  • ·Working in a IS027001 accredited environment
  • ·Proven leadership and communication skills
  • ·Demonstrable documentation skills, policies and procedures

Winn Group, home to Winn Solicitors, On Medical and On Hire, is a leading North East business providing nationwide accident management and rehabilitation services for victims of non-fault accidents.

Apply Now

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