Apprentice Customer Service Administrator

Group Company: On Medical

Department: Customer Service

This is an excellent opportunity for those who wish to begin a career within a professional organisation and gain a recognised qualification. During your first year, we will continually evaluate your progress and begin training that will provide an opportunity of progressing to a Customer Service Administrator role.

The ideal candidate will naturally represent Winns Values of Integrity, Respect, Loyalty and Reliability which underpin our mission to be the one stop shop for accident management and rehabilitation.

Employee Benefits

  • 20 days holiday, plus bank holidays, and an added birthday holiday
  • The opportunity to gain a Level 3 qualification within Business Administration
  • Employee discount scheme
  • Training and progression opportunities
  • Company social events
  • Employee Assistance Confidential Helpline
  • Death in service insurance (3x salary)
  • Staff referral bonus scheme
  • Annual flu jab and eye care scheme

Job Description

You will be responsible for providing customer service and administrative support. Your duties will include:

  • Dealing with the daily post, scanning and allocating
  • Filing and Photocopying
  • Archiving
  • Creating electronic patient files, booking appointments via telephone
  • Processing incoming medical reports
  • Deliveries– banking/post office runs
  • Training to become a Customer Service Administrator
  • Ad hoc duties as and when required

Person Specification

The successful candidate must commit to upholding the company’s core values, Integrity, Respect, Loyalty and Reliability and ensure that they are demonstrated throughout their working practice. You should also possess the relevant attributes and experience outlined below:

  • Excellent communication skills
  • Organisational and time management skills
  • Good ICT knowledge
  • A willingness to learn administrative skills in a professional environment
  • Five GCSEs at grades A-C

On Medical is one of the largest providers of medico-legal and rehabilitation services, and the first to launch a 24-hour service – On Medical 24/7 – for clients. It is the fastest growing medical agency, providing unrivalled customer care and bespoke solutions tailored to clients requirements.

Winn Group, home to Winn Solicitors, On Medical and On Hire, is a leading North East business providing nationwide accident management and rehabilitation services for victims of non-fault accidents.

Apply Now

To start the application process, please complete the form below, upload your CV and include a covering letter.

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What our Staff Say

“The relaxed team atmosphere in a high-pressure environment helps us to always perform at our best.”


Customer Services Manager

“I felt very welcomed within my first week by everyone in the company. I enjoy working with amazing people throughout the business and feel we have created a good team in Rehabilitation."


Team Leader

“My favourite Winn Group benefit is getting a holiday on your birthday. I have never had that before.”


HR Assistant