Night Shift Claims Handler

Group Company: Winn Solicitors

Department: First Response Team

Salary: £24,000 – £26,500

We are recruiting for a Night Shift Claims Handler to become part of the successful First Response Team requiring a motivated employee to deal with initial client claims and provide an efficient and effective service to all clients involved in RTA, personal injury, and vehicle damage claims.

The successful candidate will be offered a permanent contract with a rotational shift pattern of 44 hours per week, which will include working 4 days on and 4 days off. The ideal candidate will have insurance and/or a contact centre background.

The ideal candidate will naturally represent Winns Values of Integrity, Respect, Loyalty and Reliability which underpin our mission to be the best one stop shop for accident management and rehabilitation.

Employee Benefits

  • Competitive base salary plus great OTE (potential to uplift salary by £250) plus overtime
  • Annual salary review and bonus schemes *subject to performance
  • 21 shifts per annum, and an additional birthday holiday
  • Three-day bonus holiday for full attendance
  • Option to buy or sell up to three days holiday per year
  • Additional holidays for long service
  • Training, development and career progression opportunities
  • Fully funded recognised training and qualifications
  • On-site parking *subject to availability
  • Employee discount scheme
  • Corporate Metro scheme
  • Bike to work scheme
  • Pension scheme contribution
  • Company social events
  • Employee Assistance Confidential Helpline
  • Death in service insurance (three times salary)
  • Staff referral bonus scheme
  • Annual flu jab and eyecare scheme

Job Description

You will be responsible for handling telephone enquiries from clients regarding their case, assessing the merits of their case and settling them in line with policy cover and legal liability. Further duties will include:

  • Handle telephone enquiries from clients regarding their case, assessing the merits of their case and settling them in line with policy cover and legal liability.
  • Build a positive relationship with each client and help them manage their expectations to deliver the appropriate outcome.
  • Ensure accuracy in all aspects of claims handling including valuing PI claims, negotiating costs, using MOJ Portal, adhering to CPR and legislation.
  • Handle claims queries in relation to policy cover, claim status, policy exclusions and excesses, ensuring more complex cases are referred to a Team Leader.
  • Where appropriate, investigate claims to ensure payments are made only where a liability is established.
  • Arrange and monitor provision of hire vehicles to the client, negotiate to control costs whilst adhering to deadlines and time constraints.
  • Monitor receipt of engineer’s reports and payments regarding the same.
  • Negotiate effectively with Third Party Insurers to ensure a fair settlement is achieved for the client and the company.

Person Specification

The successful candidate must commit to upholding the company’s core values, Integrity, Respect, Loyalty and Reliability and ensure that they are demonstrated throughout their working practice. You should also possess the relevant attributes and experience outlined below:

  • Experience of working within a call centre environment.
  • Ability to work in a fast-paced environment.
  • Attention to detail and accuracy.
  • Time management and organisation skills.
  • Experience of working towards deadlines and performance objectives.
  • Ability to work towards shared goals and objectives.
  • Experience of demonstrating effective teamworking within a commercial environment.
  • Cooperative and flexible approach.
  • Ability to identify where problems may arise and adopt a solution -focused approach.
  • Demonstrate effective communication and good interpersonal skills.
  • IT literate.
  • Commitment to own personal development.

Winn Solicitors is one of the country’s leading claims management companies taking care of no win no fee accident claims from start to finish.

Winn Group home to Winn Solicitors, On Medical and On Hire, is a leading North East business providing nationwide accident management and rehabilitation services for victims of non-fault accidents.

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