Customer Service Administrator

Group Company: On Medical

Department: Customer Service

Due to continuous business expansion, On Medical is recruiting for a Customer Service Administrator to join the team. As a member of the customer service team, you will be responsible for providing assistance with the day to day management and progression of Medical cases. The successful candidate must have a minimum of 12 months experience working within a Customer Service or Administrative role.

The ideal candidate will naturally represent Winns Values of Integrity, Respect, Loyalty and Reliability which underpin our mission to be the one stop shop for accident management and rehabilitation.

Employee Benefits

  • 22 days holiday, 8 days bank holidays, and an added birthday holiday
  • The opportunity to increase your holiday entitlement by 3 days (subject to full attendance over 12 months)
  • Option to buy or sell holidays (up to 3 days)
  • Annual alary review
  • Employee discount scheme
  • Training Opportunities

Job Description

Your duties will include:

  • Working in a paperless environment, you will be processing confidential documentation received from both Solicitors and Medical Experts.
  • Booking, cancelling, and rescheduling client appointments daily, via telephone, as well as liaising with Medical Experts and Instructing Solicitors.
  • Resolve queries quickly and efficiently in writing and via telephone.
  • You will be required to process within the Case Management System any documentation received from both the Solicitor clients, the injured party, and the Medical Experts.
  • Efficient Case Management handling .

Person Specification

The successful candidate must commit to upholding the company’s core values, Integrity, Respect, Loyalty and Reliability and ensure that they are demonstrated throughout their working practice. You should also possess the relevant attributes and experience outlined below:

  • 12 months’ experience working within an administrative/customer service environment.
  • Demonstrate effective communication and good interpersonal skills.
  • Ability to interact with clients in a professional and appropriate manner.
  • Excellent ICT skills.
  • Experience of demonstrating effective teamworking within a commercial environment.

On Medical is a Tier one Medico-legal reporting and Rehabilitation company, providing unrivalled customer care and bespoke solutions.

Winn Group home to Winn Solicitors, On Medical and On Hire, is a leading North East business providing nationwide accident management and rehabilitation services for victims of non-fault accidents.

Apply Now

To start the application process, please complete the form below, upload your CV and include a covering letter.

*Please note that by completing this form, you are agreeing to allow us to use your personal data according to our privacy policy which can be viewed here.

Click or drag a file to this area to upload.

What our Staff Say

“I thoroughly enjoy working here as training and development are encouraged and I have received continuous support to enable me to progress in my role.”


Accounts Supervisor

“The relaxed team atmosphere in a high-pressure environment helps us to always perform at our best.”


Customer Services Manager

“On Medical has given me so many opportunities which have helped me develop skills which are helpful, not only within the workplace but outside of it too.”


Team Leader