Customer Service Administrator – Out of Hours

Group Company: On Medical

Department: Customer Service

Due to continuous business expansion, On Medical is recruiting for an Out of Hours Customer Service Administrator to join the team.

Working 44 hours per week (Monday to Sunday 6.00pm-6.00am), on a four night on, four night off rotation basis. You will be responsible for delivering high quality customer service and administrative support and assistance with the day-to-day management and progression of medical cases.

The ideal candidate will naturally represent Winns Values of Integrity, Respect, Loyalty and Reliability which underpin our mission to be the one stop shop for accident management and rehabilitation.

Employee Benefits

  • 21 shift holidays and an added birthday holiday
  • Additional holidays for long service
  • Three day bonus holiday for full attendance
  • Buy and sell holidays
  • Annual salary review and bonus schemes (subject to performance)
  • Pension scheme contribution
  • Death in service insurance (three times salary)
  • Company social events
  • Employee discount scheme
  • Employee Assistance confidential helpline
  • Bike to work scheme
  • Corporate Metro scheme
  • Training and development opportunities

Job Description

Your duties will include:

  • Working in a paperless environment, you will be processing confidential documentation received from both Solicitors and Medical Experts.
  • Booking, cancelling, and rescheduling client appointments daily, via telephone, as well as liaising with Medical Experts and Instructing Solicitors.
  • Resolve queries quickly and efficiently in writing and via telephone.
  • You will be required to process within the Case Management System any documentation received from both the Solicitor clients, the injured party, and the Medical Experts.
  • Efficient Case Management handling.
  • Ad hoc duties as requested by Operations Manager and/or Team Senior.

Person Specification

The successful candidate must commit to upholding the company’s core values, Integrity, Respect, Loyalty and Reliability and ensure that they are demonstrated throughout their working practice. You should also possess the relevant attributes and experience outlined below:

  • At least 12 months’ experience working within an administrative / customer service environment.
  • Minimum GCSE Grade C (or equivalent) in English & Maths.
  • Computer literacy in Word and at least one Document Case Management System.
  • A willing attitude and an adaptable mindset.
  • Excellent communications skills – it is a necessity to be able to communicate both verbally and in writing in a clear and effective manner (all verbal contact is telephone-based).

On Medical is a Tier one Medico-legal reporting and Rehabilitation company, providing unrivalled customer care and bespoke solutions.

Winn Group home to Winn Solicitors, On Medical and On Hire, is a leading North East business providing nationwide accident management and rehabilitation services for victims of non-fault accidents.

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What our Staff Say

“I thoroughly enjoy working here as training and development are encouraged and I have received continuous support to enable me to progress in my role.”


Accounts Supervisor

“The relaxed team atmosphere in a high-pressure environment helps us to always perform at our best.”


Customer Services Manager

“On Medical has given me so many opportunities which have helped me develop skills which are helpful, not only within the workplace but outside of it too.”


Team Leader