Customer Service Administrator – Weekends

Group Company: On Medical

Department: Customer Service

On Medical requires a number of Customer Service Administrators to join its expanding team, on a Part-Time, Weekend basis with the following shift pattern and contractual hours:

  • 06:00-18:00 (22 hour contract) Saturdays and Sundays

The ideal candidate will naturally represent Winns Values of Integrity, Respect, Loyalty and Reliability which underpin our mission to be the one stop shop for accident management and rehabilitation.

Employee Benefits

  • 22 days holiday, 8 days bank holidays, and an added birthday holiday
  • Opportunity to buy & sell holidays
  • Employee discount scheme
  • On-site parking
  • Training and development opportunities

Job Description

You will be responsible for providing Customer Service and Administrative support and assistance with the day-to-day management and progression of Medical cases. Your duties will include:

  • Working in a paperless environment, you will be processing confidential documentation received from both Solicitors and Medical Experts.
  • Booking, cancelling and rescheduling client appointments daily, via telephone, as well as liaising with Medical Experts and Instructing Solicitors.
  • Resolving queries quickly and efficiently in writing and via the telephone.
  • You will be required to process within the Case Management System any documentation received from both the Solicitor clients, the injured party and the Medical Experts.
  • Efficient Case Management handling.
  • Ad hoc duties as requested by Operations Manager and/or Team Senior.
  • Any ad hoc or additional duties as deemed fit and appropriate by the Management Team for this post and the associated level of responsibility attached to it.

Person Specification

The successful candidate must commit to upholding the company’s core values, Integrity, Respect, Loyalty and Reliability and ensure that they are demonstrated throughout their working practice. You should also possess the relevant attributes and experience outlined below:

  • Excellent ICT skills.
  • Ability to interact with clients in a professional and appropriate manner.
  • Ability to resolve client concerns.
  • Confidential and discreet.
  • Ability to work towards shared goals and objectives.
  • Experience of demonstrating effective teamworking within a commercial environment.
  • Cooperative and flexible approach.
  • Ability to identify where problems may arise and adopt a solution -focused approach.
  • Demonstrate effective communication and good interpersonal skills.
  • IT literate.
  • Commitment to own personal development.

On Medical is a Tier one Medico-legal reporting and Rehabilitation company, providing unrivalled customer care and bespoke solutions.

Winn Group, home to Winn Solicitors, On Medical and On Hire, is a leading North East business providing nationwide accident management and rehabilitation services for victims of non-fault accidents.

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What our Staff Say

“I’m proud to work for On Medical and for their ability to adapt to new situations. The company has grown so much in my time here and continues to do so.”


Team Leader

“I really enjoy learning the different aspects of business within the On Medical part of the Group.”


Team Senior

“My favourite Winn Group benefit is getting a holiday on your birthday. I have never had that before.”


HR Assistant