Outbound Triage Advisor

Group Company: On Medical

Department: Rehabilitation

Salary: £18,000

On Medical are currently recruiting for a number of Outbound Triage Advisors to join our expanding rehabilitation team. The core business hours are from 8am until 8pm, Monday to Friday with this role requiring 37.5 hours per week.

The ideal candidate will naturally represent our Values of Integrity, Respect, Loyalty and Reliability which underpin our mission to be the best one stop shop for accident management and rehabilitation.

Employee Benefits

  • Annual salary review and bonus scheme *subject to performance
  • 22 days holiday, plus bank holidays, and additional birthday holiday
  • Three-day bonus holiday for full attendance
  • Option to buy and sell up to three holidays per year
  • Additional holidays for long service
  • Training, development and career progression opportunities
  • Fully funded recognised training and qualifications
  • On-site parking *subject to availability
  • Employee discount scheme
  • Corporate Metro scheme
  • Bike to work scheme
  • Pension scheme contribution
  • Company social events
  • Employee Assistance Confidential Helpline
  • Death in service insurance (three times salary)
  • Staff referral bonus scheme
  • Annual flu jab and eyecare scheme

Job Description

You will be responsible for providing outbound support and assistance to our dedicated rehabilitation team.

  • Working in a paperless environment, you will be processing confidential documentation received from both Solicitors and Medical Experts.
  • Outbound dialling, completing non-clinical physiotherapy triage successfully carried out by asking scripted questions.        
  • You will be required to record captured information within the Case Management System.
  • Providing excellent customer service and achieving Key Performance Indicators.
  • Ad hoc duties as requested by the Operations Manager and/or Team Senior.
  • Any ad hoc or additional duties as deemed fit and appropriate by the Management Team for this post and the associated level of responsibility attached to it.

Person Specification

The ideal candidate should possess the relevant attributes outlined below:

  • Excellent ICT skills
  • Ability to interact with clients in a professional and appropriate manner
  • Ability to resolve client concerns
  • Confidential and discreet
  • Ability to work towards shared goals and objectives
  • Experience of demonstrating effective teamworking within a commercial environment
  • Cooperative and flexible approach
  • Ability to identify where problems may arise and adopt a solution-focused approach
  • Demonstrate effective communication and good interpersonal skills
  • IT literate
  • Commitment to own personal development

On Medical is a Tier one Medico-legal reporting and Rehabilitation company, providing unrivalled customer care and bespoke solutions.

Winn Group, home to Winn Solicitors, On Medical and On Hire, is a leading North East business providing nationwide accident management and rehabilitation services for victims of non-fault accidents.

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