VACANCIES
Protocol Legal Clerk
Group Company: Winn Solicitors
Department: First Response Team
Salary: £27,000 - £29,000 (based on 40 hours)
Are you ready to be part of a WINNing team at Winn Group, a leading North East business providing nationwide accident management and rehabilitation services?
We are looking for a detailed oriented and organised individual to join Protocol Team within our First Response Team as a Protocol Legal Clerk where you will be responsible for ensuring efficient case progression, effective recovery in relation to the heads of claim and delivering a positive customer experience, whilst following appropriate policies and procedures.
Why Join Us?
At Winn Group, we're more than a business. We're a driving force in the North East, delivering nationwide accident management and rehabilitation services for victims of non-fault accidents. As the parent company of Winn Solicitors and On Hire, we lead the market in Personal Injury Law.
We prioritise your well-being and growth, celebrating every milestone. With ample progression opportunities and funded learning initiatives, we invest in your future. Join us and be a part of a team that upholds values such as Integrity, Respect, Loyalty, and Reliability and prioritises your success, and well-being, and fosters your growth.
Responsibilities
- Accept and make ad hoc telephone enquiries from/to clients, stakeholders and third parties with regard to cases. Ensuring that all claims are handled efficiently and in the correct technical manner, settling them in line with policy cover and legal liability.
- Build a positive relationship with each client whilst processing the claim, helping to manage their expectations and deliver the right outcome.
- Ensure accuracy in all aspects of case handling, logging supporting evidence and handling claims under the Civil Procedure Rules and Legislation.
- Monitor provision of hire vehicles to ensure the hire system works effectively and hire duration is constructive.
- Negotiate to control costs, adhering to deadlines and time constraints.
- Prepare cases thoroughly, making appropriate arguments in relation to recovery, ensuring we obtain evidence in support of impecuniosity, and/or client losses (where applicable).
- Use Chox, Verify, Bordereaux and other B2B systems to submit evidence and negotiate with Insurers for the best outcome on settlements.
- Maximise income per case through timely and effective recovery of hire, repairs, recovery/storage and any other losses.
What We Offer
About You
To succeed in this role, we're looking for someone who brings a blend of must-have skills and experiences, along with those extra special qualities that can make a difference to our team and business.
Skills and Experience
- Attention to detail and accuracy
- Time management and organisation skills
- Proactive approach to work
- Experience of working towards deadlines and performance objectives
- Ability to work towards shared goals and objectives
- Experience of demonstrating effective teamworking within a commercial environment
- ·Cooperative and flexible approach
Next Steps?
If you feel this role is the right fit for you, then Apply Now!
If your application meets our criteria, a member of HR will be in contact to discuss this opportunity further. If you are successful, you will be invited to a face-to-face interview.
If you are unsuccessful, you will be notified. However, if you don't receive any communication from us within four weeks of sending your CV, your application was not successful.
We look forward to reviewing your application!
Winn Solicitors is one of the country's leading claims management companies taking care of no win no fee accident claims from start to finish.
Apply Now
To start the application process, please complete the form below, upload your CV and include a covering letter.
*Please note that by completing this form, you are agreeing to allow us to use your personal data according to our privacy policy which can be viewed here.
What our Staff Say
“When I first walked through the door, I was worried I would be out of my depth, but after a couple of weeks I picked it up thanks to the great training you get.”
Julie
Customer Services Team Leader
“The relaxed team atmosphere in a high-pressure environment helps us to always perform at our best.”
Lucy
Customer Services Manager
“My favourite Winn Group benefit is getting a holiday on your birthday. I have never had that before.”
Melissa
HR Assistant