Trainee Customer Service Advisor

Group Company: Winn Solicitors

Department: Customer Service

A fully supported Trainee Customer Service Role for a communicator with GCSE grades C/4 or above with the opportunity to gain a Level 2 Customer Service qualification with this work hard play hard team.

The ideal candidate will naturally represent Winns Values of Integrity, Respect, Loyalty and Reliability which underpin our mission to be the one stop shop for accident management and rehabilitation.

Employee Benefits

  • 22 days holiday, plus bank holidays, and an added birthday holiday
  • Three-day bonus holiday for full attendance
  • Option to buy and sell three holidays per year
  • Additional holidays for long service
  • Annual salary review and bonus schemes *subject to performance
  • Pension scheme contribution
  • Death in service insurance (three times salary)
  • Company social events
  • Employee discount scheme
  • Employee Assistance Confidential Helpline
  • Bike to work scheme
  • Corporate Metro scheme
  • Training and development opportunities

Job Description

You will be responsible for delivering a high level of Customer Service to clients of Winn Solicitors involved in personal injury and vehicle damage claims. Building excellent customer relationships and providing a support function to fee earners within the firm, your duties will include:

  • Delivering a high standard of customer service.
  • Providing help and advice to customers about their case involving use of a case management system.
  • Investigating and solving customers' queries.
  • Keeping accurate records of discussions or correspondence with customers.
  • Chasing supporting evidence in relation to client claims.

Person Specification

The successful candidate must commit to upholding the company’s core values, Integrity, Respect, Loyalty and Reliability and ensure that they are demonstrated throughout their working practice. You should also possess the relevant attributes and experience outlined below:

  • Excellent communication skills.
  • Time management skills.
  • Ability to work well under pressure.
  • GCSEs- Grade C/4 or above.

Winn Solicitors is one of the country’s leading claims management companies taking care of no win no fee accident claims from start to finish.

Winn Group, home to Winn Solicitors, On Medical and On Hire, is a leading North East business providing nationwide accident management and rehabilitation services for victims of non-fault accidents.

Apply Now

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What our Staff Say

“The relaxed team atmosphere in a high-pressure environment helps us to always perform at our best.”


Customer Services Manager

“The people at Winns make it a feel-good atmosphere and make coming to work enjoyable. Winn Group is always quick to adapt to change which makes it a great place to work.”


Team Leader

“As well as rewards you might expect, I love the fact that we have access to free physiotherapy.”


Marketing Executive