Case Handler

Group Company: On Hire

Salary: £22,318.40 (based on 40 hours per week)

Are you ready to be part of a WINNing team at Winn Group, a leading North East business providing nationwide accident management and rehabilitation services?

We are looking for a Case Handler to join our successful On Hire team, where your unique blend of skills, personality, and character will be instrumental in elevating the quality of service we provide to our valued clients and stakeholders.

Why Join Us?

At Winn Group, we're more than a business. We're a driving force in the North East, delivering nationwide accident management and rehabilitation services for victims of non-fault accidents. As the parent company of Winn Solicitors, On Medical, and On Hire, we lead the market in Personal Injury Law.

We prioritise your well-being and growth, celebrating every milestone. With ample progression opportunities and funded learning initiatives, we invest in your future. Join us and be a part of a team that upholds values such as Integrity, Respect, Loyalty, and Reliability and prioritises your success, and well-being, and fosters your growth.


  • As a Case Handler, you will process the repair and/or hire of vehicles for clients who have been involved in a road traffic accident.
  • Take instructions from clients to arrange a suitable booking in date for repairs and hire.
  • Arrange urgent recovery of vehicles and safe storage.
  • Manage your own caseload.
  • Manage a caseload and keep up to date on tasks by prioritising urgent instructions.
  • Review defendant evidence to provide rebuttal responses to support the recovery of credit hire charges.
  • Assess clients’ needs for hire vehicles.
  • Liaise with body shops to agree standard rates and make repair arrangements.
  • Being articulate, having strong communication skills and maintaining professional relationships with internal colleagues, external clients, and third parties.

If you're articulate, have excellent communication skills, and thrive in a proactive, deadline-driven environment, this role is perfect for you!

What We Offer

Competitive Base Salary of £22,318.40, and excellent earning potential with a performance-related bonus.

22 days Holiday Allowance, plus bank holidays and an additional birthday holiday too!

Buy or Sell 5 Holidays per year (subject to eligibility).

Additional Holidays for long service.

Career Progression Opportunities, as well as training and development opportunities.

On-site Parking (subject to availability).

Corporate Metro Scheme (T&Cs apply).

Bike to Work Scheme (T&Cs apply)

Pension Scheme contribution (T&Cs apply)

Wellbeing Support such as Virtual GP, Bereavement Support and Discounted Health Checks.

And more!

About You

To succeed in this role, we're looking for someone who brings a blend of must-have skills and experiences, along with those extra special qualities that can make a difference to our team and business.

Essential Skills and Experience

  • ·Customer Service experience
  • Ability to work towards shared goals and objectives.
  • Good independent and team working skills
  • Strong attention to detail and accuracy
  • IT literate

Desirable Skills and Experience

  • Caseload management skills
  • Target-driven/experience working to KPIs

Next Steps?

If you feel this role is the right fit for you, then Apply Now!

If your application meets our criteria, a member of HR will be in contact to discuss this opportunity further. If you are successful, you will be invited to a face-to-face interview.

If you are unsuccessful, you will be notified. However, if you don't receive any communication from us within four weeks of sending your CV, your application was not successful.

We look forward to reviewing your application!

Winn Solicitors is one of the country's leading claims management companies taking care of no win no fee accident claims from start to finish.

Apply Now

To start the application process, please complete the form below, upload your CV and include a covering letter.

*Please note that by completing this form, you are agreeing to allow us to use your personal data according to our privacy policy which can be viewed here.

Click or drag a file to this area to upload.

What our Staff Say

“The relaxed team atmosphere in a high-pressure environment helps us to always perform at our best.”


Customer Service Manager

“In FRT, we are like a happy family and the relationships we have between each other help make FRT THE team to work in!”


Training Officer

“My favourite Winn Group benefit is getting a holiday on your birthday. I have never had that before.”


HR Assistant