Group Company: On Medical

Department: Reception

On Medical is recruiting for a receptionist to create a positive,

welcoming, friendly environment for every visitor reflecting the company culture and values.

You will be responsible for supporting the business within a customer services environment on a daily basis. Your main tasks will be meeting and greeting all guests, taking phone calls, liaising directly with Physiotherapists, Medics and Psychologists as well as working alongside and providing support to other departments within the company.

The ideal candidate will naturally represent Winns Values of Integrity, Respect, Loyalty and Reliability which underpin our mission to be the one stop shop for accident management and rehabilitation.

Employee Benefits

  • 22 days holiday, 8 days bank holidays, and an added birthday holiday
  • Additional holidays for long service
  • Three-day bonus holiday for full attendance
  • Buy & sell holidays
  • Annual salary review & bonus schemes *subject to performance
  • Pension scheme contribution
  • Death in service insurance (3x salary)
  • Company social events
  • Employee discount scheme
  • Employee Assistance Confidential Helpline
  • Bike to work Scheme & Corporate Metro Scheme
  • Training and development opportunities

Job Description

Your duties will include:

  • Providing front of house duties, welcoming visitors by greeting them, in person or on the telephone, answering or referring enquiries.
  • Directing visitors by maintaining employee and department directories.
  • Maintain security by following procedures.
  • Meet & greet clients, patients, contractors, and other visitors on arrival.
  • Ensure signing in procedures are adhered too.
  • Handling internal and external telephone enquiries efficiently and transferring calls to relevant departments.
  • Arrange and monitor provision of telephone calls and complete call log records.
  • Use Case Management software to update information on client files and book appointments for in-house physiotherapy.
  • General administrative duties such as Post, Photocopying and Scanning.
  • Arrange room bookings and prepare clinic rooms as required for visiting Doctors and Psychologists.
  • Liaise with Physiotherapists, visiting Doctors and Psychologists to ensure the smooth running of appointments within clinic.
  • Take part in Fire Alarm Testing as required and be aware of Fire Evacuation Procedure.
  • Ensure compliance with Information Security Policies including data confidentiality and the operational security of the Information Systems used.
  • Any ad hoc or additional duties as deemed fit and appropriate by the Management Team for this post and the associated level of responsibility attached to it.

Person Specification

The successful candidate must commit to upholding the company’s core values, Integrity, Respect, Loyalty and Reliability and ensure that they are demonstrated throughout their working practice. You should also possess the relevant attributes and experience outlined below:

  • Ability to provide excellent customer service.
  • Present themselves in a professional manner.
  • Excellent communication skills, including telephone manner.
  • Good organisation and time management skills.
  • Enthusiasm to learn.
  • Good presentation.
  • Good team working skills.
  • Friendly and co-operative personality.
  • 5 GCSE's grade 4 or above (or equivalent).

On Medical is a Tier one Medico-legal reporting and Rehabilitation company, providing unrivalled customer care and bespoke solutions.

Winn Group home to Winn Solicitors, On Medical and On Hire, is a leading North East business providing nationwide accident management and rehabilitation services for victims of non-fault accidents.

Apply Now

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What our Staff Say

“I thoroughly enjoy working here as training and development are encouraged and I have received continuous support to enable me to progress in my role.”


Accounts Supervisor

“Everyone has been friendly and helpful, and there’s lots of ongoing support too.” 


Claims Handler

“On Medical has given me so many opportunities which have helped me develop skills which are helpful, not only within the workplace but outside of it too.”


Team Leader