VACANCIES
Telematics & Claims Advisor
Group Company: Winn Solicitors
Department: First Response Team
Salary: £27,000 to £30,000 (based on 40 hours)
Are you ready to be part of a WINNing team at Winn Group, a leading North East business providing nationwide accident management and rehabilitation services?
We are looking for a Telematics & Claims Advisor to join our established First Response team, where your unique blend of skills, personality, and character will be instrumental in elevating the quality of service we provide to our valued clients and stakeholders.
Why Join Us?
At Winn Group, we're more than a business. We're a driving force in the North East, delivering nationwide accident management and rehabilitation services for victims of non-fault accidents. As the parent company of Winn Solicitors and On Hire, we lead the market in Personal Injury Law.
We prioritise your well-being and growth, celebrating every milestone. With ample progression opportunities and funded learning initiatives, we invest in your future. Join us and be a part of a team that upholds values such as Integrity, Respect, Loyalty, and Reliability and prioritises your success, and well-being, and fosters your growth.
Responsibilities
- Proactive FNOL - Respond to incident alerts generated from telematics (black box) software, correctly interpret crash data and contact the policy holder to ensure they receive the correct assistance. Also, contacting the emergency services in the event of a serious incident.
- To understand and improve knowledge on telematics within the insurance industry.
- Respond to Live Chat and enquiries made via our website, providing support to our First Response Team within our online space.
- Assist our First Response Claims Handlers with claims tasks to ensure the department is up to date and claims are progressed to the next stages.
- Conducting Witness Statement appointments and drafting Witness Statements.
- EL/PL - Accurately record key FNOL information for Employment Liability, Occupiers Liability and Road Traffic Accident cases onto our case management system.
- Build a positive relationship with each client whilst processing the claim, help manage their expectations and deliver the right outcome.
- Ensure compliance with Information Security Policies, including data confidentiality and the operational security of the Information Systems used.
- To ensure you uphold the core values of Winn Group.
- Any ad hoc or additional duties as deemed fit and appropriate by the Management Team for this post and the associated level of responsibility attached to it.
What We Offer
About You
To succeed in this role, we're looking for someone who brings a blend of must-have skills and experiences, along with those extra special qualities that can make a difference to our team and business.
Essential Skills and Experience
- Ability to work towards shared goals and objectives.
- Experience of demonstrating effective teamworking within a commercial environment.
- Strong attention to detail and accuracy.
- IT literate.
Desirable Skills and Experience
- ·Managing own caseload.
- ·Experience of working towards deadlines and performance objectives.
Next Steps?
If you feel this role is the right fit for you, then Apply Now!
If your application meets our criteria, a member of HR will be in contact to discuss this opportunity further. If you are successful, you will be invited to a face-to-face interview.
If you are unsuccessful, you will be notified. However, if you don't receive any communication from us within four weeks of sending your CV, your application was not successful.
We look forward to reviewing your application!
Winn Solicitors is one of the country's leading claims management companies taking care of no win no fee accident claims from start to finish.
Apply Now
To start the application process, please complete the form below, upload your CV and include a covering letter.
*Please note that by completing this form, you are agreeing to allow us to use your personal data according to our privacy policy which can be viewed here.
What our Staff Say
“When I first walked through the door, I was worried I would be out of my depth, but after a couple of weeks I picked it up thanks to the great training you get.”
Julie
Customer Services Team Leader
“The relaxed team atmosphere in a high-pressure environment helps us to always perform at our best.”
Lucy
Customer Services Manager
“My favourite Winn Group benefit is getting a holiday on your birthday. I have never had that before.”
Melissa
HR Assistant