VACANCIES
Nightshift Claims
Handler
Group Company: Winn Solicitors
Department: First Response Team
Salary: £28,000 to £32,000 (based on 44 hours)
Are you ready to be part of a WINNing team at Winn Group, a leading North East business providing nationwide accident management.
We are on the lookout for a Claims Handler to join our established First Response Team to work on a night shift basis, working 44 hours per week on a rota of 4 days on 4 days off.
Why Join Us?
At Winn Group, we're more than a business. We're a driving force in the North East, delivering nationwide accident management and rehabilitation services for victims of non-fault accidents. Our mission is simple: to be the best one-stop shop for accident management.
As the parent company of Winn Solicitors and On Hire, we lead the market in Personal Injury Law. With a 4.8-star rating on Trustpilot, we provide an excellent service for the client from start to finish.
Responsibilities
- As a Nightshift Claims Handler, you will handle initial client claims related to road traffic, personal injury, and vehicle damage.
- Looking after your own caseload of clients, delivering an exceptional customer service experience to both customers and clients.
- Being articulate, having a strong communication skill set to handle complex claims, and maintaining professional relationships with internal colleagues, external clients, and third parties.
- Working to targets and deadlines within a proactive workplace, meaning taking ownership of your caseload is essential.
What We Offer
Working Hours
This role is Full Time based on 44 Hours per week. The Working Pattern for night shift is a rota of 4 days on 4 days off.
We are also fully office-based in Byker, Newcastle upon Tyne.
About You
To succeed in this role, we're looking for someone who brings a blend of must-have skills and experiences, along with those extra special qualities that can really make a difference to our team and business.
Essential Skills and Experience
- Contact Centre Experience.
- Target driven/Experience working to KPI’s.
- Ability to work to deadlines.
- Good independent and team working skills.
- Strong attention to detail and accuracy.
- Excellent written and verbal communication skill.
Desirable Skills and Experience
- Insurance Sector experience.
- Case Management experience.
- Prior knowledge of motor claims, liability, and litigation.
Next Steps?
If you feel this role is the right fit for you, then Apply Now!
If your application meets our criteria, a member of HR will be in contact to discuss this opportunity further. If you are successful, you will be invited to a face-to-face interview.
If you are unsuccessful, you will be notified. However, if you don't receive any communication from us within four weeks of sending your CV, your application was not successful.
We look forward to reviewing your application!
At Winn Group, we prioritise your wellbeing and growth, celebrating every milestone. With ample progression opportunities and funded learning initiatives, we invest in your future. Join us and be a part of a team that upholds values such as Integrity, Respect, Loyalty, and Reliability and prioritises your success, wellbeing, and fosters your growth.
Apply Now
To start the application process, please complete the form below, upload your CV and include a covering letter.
*Please note that by completing this form, you are agreeing to allow us to use your personal data according to our privacy policy which can be viewed here.
What our Staff Say
“The company is very progressive and goes from strength to strength. I am excited to see what the next 10 years hold!”
Keelie
Team Leader
“I enjoy my role as every day is different and there’s always something new to learn.”
Lauren
Development Analyst
"Every day is a learning day and I look forward to gaining further knowledge and experience within a rapidly expanding department and company."
Jamie
Trainee Development Analyst