VACANCIES
Compliance & Complaints Handler
Group Company: Winn Solicitors
Department: Compliance
Salary: DOE (based on 37.5 hours)
Are you ready to be part of a WINNing team at Winn Group, a leading North East business providing nationwide accident management.
An opportunity has become available to join our Compliance team as a Compliance & Complaints Handler where you will work closely with the Compliance and Complaints Officer and Manager in the day to day running of all complaint and compliance matters.
This role will be working fully in our Byker Head Office, Monday to Friday, typically working between 8.30am to 5.00pm.
Applications will close on Thursday 9th July 2026.
Why Join Us?
At Winn Group, we're more than a business. We're a driving force in the North East, delivering nationwide accident management and rehabilitation services for victims of non-fault accidents. Our mission is simple: to be the best one-stop shop for accident management.
As the parent company of Winn Solicitors and On Hire, we lead the market in Personal Injury Law. With a 4.8-star rating on Trustpilot, we provide an excellent service for the client from start to finish.
Responsibilities
- As a Compliance and Complaints Handler, you will investigate and respond to complaints in a timely manner within the company's guidelines.
- Any ad hoc or additional duties as deemed fit and appropriate this post and the associated level of responsibility attached to it.
What We Offer
At Winn Group, we prioritise your wellbeing and growth, celebrating every milestone. With ample progression opportunities and funded learning initiatives, we invest in your future. Join us and be a part of a team that upholds values such as Integrity, Respect, Loyalty, and Reliability and prioritises your success, wellbeing, and fosters your growth.
About You
To succeed in this role, we're looking for someone who brings a blend of must-have skills and experiences, along with those extra special qualities that can really make a difference to our team and business.
Essential Skills and Experience
- Ability to work in a fast-paced environment.
- Experience of working to performance objectives.
- Experience of working towards deadlines.
- Ability to work towards shared goals and objectives.
- Experience of demonstrating effective teamworking within a commercial environment.
- Cooperative and flexible approach.
- Ability to identify where problems may arise and adopt a solution -focused approach.
- Demonstrate effective communicationand good interpersonal skills.
- IT literate.
- Commitment to own personal development.
Next Steps?
If you feel this role is the right fit for you, then Apply Now!
If your application meets our criteria, a member of HR will be in contact to discuss this opportunity further. If you are successful, you will be invited to a face-to-face interview.
If you are unsuccessful, you will be notified. However, if you don't receive any communication from us within four weeks of sending your CV, your application was not successful.
We look forward to reviewing your application!
At Winn Group, we prioritise your wellbeing and growth, celebrating every milestone. With ample progression opportunities and funded learning initiatives, we invest in your future. Join us and be a part of a team that upholds values such as Integrity, Respect, Loyalty, and Reliability and prioritises your success, wellbeing, and fosters your growth.
Apply Now
To start the application process, please complete the form below, upload your CV and include a covering letter.
*Please note that by completing this form, you are agreeing to allow us to use your personal data according to our privacy policy which can be viewed here.
What our Staff Say
“The company is very progressive and goes from strength to strength. I am excited to see what the next 10 years hold!”
Keelie
Team Leader
“I enjoy my role as every day is different and there’s always something new to learn.”
Lauren
Development Analyst
"Every day is a learning day and I look forward to gaining further knowledge and experience within a rapidly expanding department and company."
Jamie
Trainee Development Analyst