Are you ready to be part of a WINNing team at Winn Group, a leading North East business providing nationwide accident management and rehabilitation services?
We are looking for a Case Handler to join our successful On Hire team, where you will be responsible for managing vehicle repairs and hire for clients involved in road traffic accidents. Your unique blend of skills, personality, and character will be instrumental in elevating the quality of service we provide to our valued clients and stakeholders.
Why Join Us?
At Winn Group, we're more than a business. We're a driving force in the North East, delivering nationwide accident management and rehabilitation services for victims of non-fault accidents. As the parent company of Winn Solicitors and On Hire, we lead the market in Personal Injury Law. With a 4.8-star rating on Trustpilot, we provide an excellent service for the client from start to finish.
We prioritise your well-being and growth, celebrating every milestone. With ample progression opportunities and funded learning initiatives, we invest in your future. Join us and be a part of a team that upholds values such as Integrity, Respect, Loyalty, and Reliability and prioritises your success, and well-being, and fosters your growth.
Responsibilities
- As a Case Handler, you will process the repair and/or hire of vehicles for clients who have been involved in a road traffic accident.
- Take instructions from clients to arrange a suitable booking in date for repairs and hire.
- Arrange urgent recovery of vehicles and safe storage.
- Manage your own caseload.
- Manage a caseload and keep up to date on tasks by prioritising urgent instructions.
- Review defendant evidence to provide rebuttal responses to support the recovery of credit hire charges.
- Assess clients’ needs for hire vehicles.
- Liaise with body shops to agree standard rates and make repair arrangements.
- Being articulate, having strong communication skills and maintaining professional relationships with internal colleagues, external clients, and third parties.
What We Offer
About You
To succeed in this role, we're looking for someone who brings a blend of must-have skills and experiences, along with those extra special qualities that can really make a difference to our team and business.
Essential Skills and Experience
- ·Customer Service experience.
- Ability to work towards shared goals and objectives.
- Good independent and team working skills.
- Strong attention to detail and accuracy.
- IT literate.
Desirable Skills and Experience
- Managing own caseload.
- Target-driven/experience working to KPIs.
Next Steps?
If you feel this role is the right fit for you, then Apply Now!
If your application meets our criteria, a member of HR will be in contact to discuss this opportunity further. If you are successful, you will be invited to a face-to-face interview.
If you are unsuccessful, you will be notified. However, if you don't receive any communication from us within four weeks of sending your CV, your application was not successful.
We look forward to reviewing your application!
On Hire Limited is a market-leading, nationwide supplier of replacement vehicles and repair management solutions to victims of road traffic accidents.
Apply Now
To start the application process, please complete the form below, upload your CV and include a covering letter.
*Please note that by completing this form, you are agreeing to allow us to use your personal data according to our privacy policy which can be viewed here.
What our Staff Say
"I enjoy interacting with clients as this has enabled me to further my communication and problem-solving skills. I always feel a part of a team as my colleagues are always there to support me with any queries or problems".
Poppy
Case Handler
"My role as a Case Handler allows me to assist someone new every day which I love. There are plenty of growth opportunities within On Hire and the healthy competition keeps me motivated at work".
Torez
Case Handler