VACANCIES
Claims Processor
Group Company: Winn Solicitors
Department: First Response Team
Salary: £25,500 - £27,000 (based on 40 hours)
Are you ready to be part of a WINNing team at Winn Group, a leading North East business providing nationwide accident management and rehabilitation services?
We are looking for a Claims Processor to join our established First Response team, where your unique blend of skills, personality, and character will be instrumental in elevating the quality of service we provide to our valued clients and stakeholders.
Why Join Us?
At Winn Group, we're more than a business. We're a driving force in the North East, delivering nationwide accident management and rehabilitation services for victims of non-fault accidents. As the parent company of Winn Solicitors and On Hire, we lead the market in Personal Injury Law.
We prioritise your well-being and growth, celebrating every milestone. With ample progression opportunities and funded learning initiatives, we invest in your future. Join us and be a part of a team that upholds values such as Integrity, Respect, Loyalty, and Reliability and prioritises your success, and well-being, and fosters your growth.
Responsibilities
- As a Claims Processor, you will handle telephone inquiries from clients, stakeholders, and third parties about claims to ensure that all claims are handled efficiently and in the correct technical manner and can be settled in line with policy cover and legal liability.
- Build positive relationships with clients, manage their expectations, and deliver appropriate outcomes.
- Ensure accuracy in all aspects of claims processing.
- Ensure regular updates on vehicle repairs.
- Organise and upload reports/invoices for claims.
- Review and action on total loss reports and coordinating vehicle collection.
- Conduct pre-checks and sign up clients for Open Banking.
- Handle medical instructions.
- Assist case handlers with claim tasks to keep the department updated.
- Accurately record key information for road traffic accidents.
- Manage overflow of incoming calls and assist with telematics FNOL when required.
- Ensure compliance with information security policies.
- Uphold the core values of Winn Group.
- Perform any additional duties as assigned by the management team.
What We Offer
About You
To succeed in this role, we're looking for someone who brings a blend of must-have skills and experiences, along with those extra special qualities that can make a difference to our team and business.
Essential Skills and Experience
- Attention to detail and accuracy
- Time management and organisation skills
- Proactive approach to work
- Experience in working towards deadlines and performance objectives
- Ability to work towards shared goals and objectives
- Experience of demonstrating effective teamwork within a commercial environment
- Cooperative and flexible approach
- Ability to identify where problems may arise and adopt a solution focused approach
- Demonstrate effective communication and good interpersonal skills
- IT literate
- ·Commitment to own personal development
Next Steps?
If you feel this role is the right fit for you, then Apply Now!
If your application meets our criteria, a member of HR will be in contact to discuss this opportunity further. If you are successful, you will be invited to a face-to-face interview.
If you are unsuccessful, you will be notified. However, if you don't receive any communication from us within four weeks of sending your CV, your application was not successful.
We look forward to reviewing your application!
Winn Solicitors is one of the country's leading claims management companies taking care of no win no fee accident claims from start to finish.
Apply Now
To start the application process, please complete the form below, upload your CV and include a covering letter.
*Please note that by completing this form, you are agreeing to allow us to use your personal data according to our privacy policy which can be viewed here.
What our Staff Say
“When I first walked through the door, I was worried I would be out of my depth, but after a couple of weeks I picked it up thanks to the great training you get.”
Julie
Customer Services Team Leader
“The relaxed team atmosphere in a high-pressure environment helps us to always perform at our best.”
Lucy
Customer Services Manager
“My favourite Winn Group benefit is getting a holiday on your birthday. I have never had that before.”
Melissa
HR Assistant