VACANCIES
Claims Processor
(Period Review Team)
Group Company: Winn Solicitors
Department: First Response Team
Salary: £26,000 - £29,000 (based on 40 hours)
Are you highly organised, detail-oriented and passionate about delivering excellent customer service?
We're looking for a Claims Processor to join our Period Review Team, supporting clients throughout their motor claims journey.
This is a varied role where you'll work closely with clients, repairers, engineers and other stakeholders to ensure claims progress efficiently and customers remain informed every step of the way.
Whether you have experience in claims, administration, customer service, insurance or legal services, this could be an excellent opportunity to develop your career within a fast-paced and supportive environment.
Why Join Us?
At Winn Group, we're more than a business. We're a driving force in the North East, delivering nationwide accident management and rehabilitation services for victims of non-fault accidents. Our mission is simple: to be the best one-stop shop for accident management.
As the parent company of Winn Solicitors and On Hire, we lead the market in Personal Injury Law. With a 4.8-star rating on Trustpilot, we provide an excellent service for the client from start to finish.
Responsibilities
As a Claims Processor, you'll be responsible for reviewing claims and ensuring all necessary information is gathered to keep cases moving forward. Your daily responsibilities will include:
- Reviewing vehicle engineer reports and updating claim files with the relevant information.
- Contacting customers, repair garages and third parties to obtain outstanding documents and information needed to progress claims.
- Regularly checking on the progress of vehicle repairs and obtaining updates from repairers.
- Speaking with customers whose vehicles have been declared a total loss, explaining the next steps and answering any questions they may have.
- Contacting customers to arrange the return of hire vehicles once they are no longer required.
- Maintaining accurate records and updating our case management systems.
- Delivering excellent customer service while managing a high-volume workload.
- Working collaboratively with colleagues and external partners to ensure claims are progressed efficiently.
What We Offer
At Winn Group, we prioritise your wellbeing and growth, celebrating every milestone. With ample progression opportunities and funded learning initiatives, we invest in your future. Join us and be a part of a team that upholds values such as Integrity, Respect, Loyalty, and Reliability and prioritises your success, wellbeing, and fosters your growth.
About You
To succeed in this role, we're looking for someone who brings a blend of must-have skills and experiences, along with those extra special qualities that can really make a difference to our team and business.
Essential Skills and Experience
- Excellent communication skills, both written and verbal.
- Strong attention to detail and accuracy.
- Good organisational and time management skills.
- Ability to prioritise workloads and work to deadlines.
- Confidence speaking with customers over the telephone.
- A positive and proactive approach to problem solving.
- Strong IT skills and confidence using computer systems
Desirable Experience
- Experience within claims handling, insurance, legal services, administration or customer service.
- Experience managing customer queries by phone and email.
- Understanding of the motor claims process.
Next Steps?
If you feel this role is the right fit for you, then Apply Now!
If your application meets our criteria, a member of HR will be in contact to discuss this opportunity further. If you are successful, you will be invited to a face-to-face interview.
If you are unsuccessful, you will be notified. However, if you don't receive any communication from us within four weeks of sending your CV, your application was not successful.
We look forward to reviewing your application!
At Winn Group, we prioritise your wellbeing and growth, celebrating every milestone. With ample progression opportunities and funded learning initiatives, we invest in your future. Join us and be a part of a team that upholds values such as Integrity, Respect, Loyalty, and Reliability and prioritises your success, wellbeing, and fosters your growth.
Apply Now
To start the application process, please complete the form below, upload your CV and include a covering letter.
*Please note that by completing this form, you are agreeing to allow us to use your personal data according to our privacy policy which can be viewed here.
What our Staff Say
"The team is great, the atmosphere makes coming to work enjoyable, and I feel valued in what I do. I appreciate the opportunities for progression and personal growth.”
Ben
FRT Quality & Recovery Compliance Auditor
"Every day brings something different, keeping me engaged and learning, and the opportunities to develop and progress makes it even more fulfilling."
Brydie
FRT Auditor & Trainer
"Every day presents opportunities to deal with new and interesting cases. It’s rewarding to be part of a team that can help the business continue to grow."
Liam
FRT Senior Claims Handler