VACANCIES

Claims Handler

Group Company: Winn Solicitors

Department: First Response Team

Salary: £27,000 - £30,000 (based on 40 hours)

Are you ready to be part of a WINNing team at Winn Group, a leading North East business providing nationwide accident management.

We are looking for a Claims Handler to join our established First Response Team, where your unique blend of skills, personality, and character will be instrumental in elevating the quality of service we provide to our valued clients and stakeholders.

Why Join Us?

At Winn Group, we're more than a business. We're a driving force in the North East, delivering nationwide accident management and rehabilitation services for victims of non-fault accidents. Our mission is simple: to be the best one-stop shop for accident management.

As the parent company of Winn Solicitors and On Hire, we lead the market in Personal Injury Law. With a 4.8-star rating on Trustpilot, we provide an excellent service for the client from start to finish.

Responsibilities

As a Claims Handler, you will handle initial client claims related to road traffic, personal injury, and vehicle damage.
Looking after your own caseload of clients, delivering an exceptional customer service experience to both customers and clients.
Being articulate, having a strong communication skill set to handle complex claims, and maintaining professional relationships with internal colleagues, external clients, and third parties.
Working to targets and deadlines within a proactive workplace, meaning taking ownership of your caseload is essential.

What We Offer

Competitive Salary: £27,000 to £30,000. An excellent bonus earning potential (top performers earn an average of £500 bonus per month, plus overtime)

Generous Holiday Package: 25 days holiday plus bank holidays, an additional birthday holiday, and options to buy or sell holidays (subject to eligibility).

Work-Life Balance: Flexible working hours, on-site parking (subject to availability), and benefits like the Corporate Metro Scheme and Bike to Work Scheme (T&C's apply).

Employee Development: Funded learning initiatives, SQE Apprenticeships, and Training Contracts (subject to application).

Well Being Support: Virtual GP, Bereavement Support, Discounted Health Checks, Annual Flu Jab and Free Eye Tests.

Social and Charitable Events: Throughout the year, we host a range of events, including a Christmas party, as well as an Annual Awards Night. Each year, we support a local charity and host numerous fundraising events to raise money for a good cause. Last year, we raised over £20,000 for Tiny Lives, and this year we are supporting Rainbow Trust!

Working Hours

This role is full-time Time based on 40 Hours per week. The Working Pattern for this role is Monday to Friday 9.00am to 6.00pm, with an expectation of one late shift per week up to 7.00pm or 8.00pm and 1 to 2 weekend shifts per calendar month as part of an overtime rota. We are also fully office-based in Byker, Newcastle.

About You

To succeed in this role, we're looking for someone who brings a blend of must-have skills and experiences, along with those extra special qualities that can really make a difference to our team and business.

Essential Skills and Experience

Contact Centre Experience.
Target-driven/Experience working to KPI’s.
Ability to work to deadlines.
Good independent and team working skills.
Strong attention to detail and accuracy.
Excellent written and verbal communication skills.

Desirable Skills and Experience

Insurance Sector experience.
Case Management experience.
Prior knowledge of motor claims, liability, and litigation.

If you're articulate, have excellent communication skills, and thrive in a proactive, deadline-driven environment, this role is perfect for you!

Next Steps?

If you feel this role is the right fit for you, then Apply Now!

If your application meets our criteria, a member of HR will be in contact to discuss this opportunity further. If you are successful, you will be invited to a face-to-face interview.

If you are unsuccessful, you will be notified. However, if you don't receive any communication from us within four weeks of sending your CV, your application was not successful.

We look forward to reviewing your application!

At Winn Group, we prioritise your wellbeing and growth, celebrating every milestone. With ample progression opportunities and funded learning initiatives, we invest in your future. Join us and be a part of a team that upholds values such as Integrity, Respect, Loyalty, and Reliability and prioritises your success, wellbeing, and fosters your growth.

Apply Now

To start the application process, please complete the form below, upload your CV and include a covering letter.

**Please note that by completing this form, you are agreeing to allow us to use your personal data according to our privacy policy which can be viewed* here.

What our Staff Say

"The team is great, the atmosphere makes coming to work enjoyable, and I feel valued in what I do. I appreciate the opportunities for progression and personal growth.”

Ben

FRT Quality & Recovery Compliance Auditor

"Every day brings something different, keeping me engaged and learning, and the opportunities to develop and progress makes it even more fulfilling."

Brydie

FRT Auditor & Trainer

"Every day presents opportunities to deal with new and interesting cases. It’s rewarding to be part of a team that can help the business continue to grow."

Liam

FRT Senior Claims Handler