IT Contract: Significant Investment Drives Winn Group Evolution

Winn Group has signed a significant IT contract to enhance its position as the leading accident management company in the industry.

In partnership with Contact Systems, a contact centre technology provider, a long-term deal has been penned to make the Puzzel customer service platform the heartbeat of the business and its ability to provide a sector-leading service to clients and brokers.

The solution’s various digital communication channels, including WhatsApp, WebChat, SMS, and email, as well as self-service IVR, means Winn Group will provide an enhanced communications service to customers on a 24/7 basis.

Another indicator of the company’s expansion and evolution, this partnership will underpin the work that looks to build on a record-breaking £230 million turnover for the last financial, more than double that of the previous year.

Clint Milnes, Winn Group Chief Information Officer, said of this IT contract announcement: “This is an extremely exciting time for Winn Group and our investment in Contact Systems and Puzzel shows our continual drive to exceed our current high standards.

“With further growth anticipated, moving to a cloud-based platform allows us greater scope for scaling up and provides greater resilience in terms of business continuity and disaster recovery, which provides a sense of satisfaction and security for our institutional broker and insurer clients, as well as satisfying our ISO 27001 accreditation commitments.

“I am excited to see the full extent of the Puzzel solution, which will mean greater job satisfaction for our staff and greater customer service to our clients.”

Commercial Director at Contact Systems Matt Jones said: “We are delighted to cement our partnership with Winn Group and to work with them to deliver the most advanced Contact Centre solution in the industry over the next six months.

“Their relentless pursuit to improve customer service and efficiency is great to witness and we will rise to that challenge as we help them navigate the digital transformation demands of modern consumer client interactions.”