As part of our commitment to providing outstanding customer service to all of our clients, members of staff from departments across the company have been taking part in training sessions run by charity Action on Hearing Loss.

The purpose of the training is to understand how to best communicate with people who are deaf or hard of hearing, and to get an insight into communication from their perspective. Staff were also taught basic sign language skills.

Action on Hearing Loss reports that over half of people who are deaf or hard of hearing have experienced difficulties in accessing goods and services. We want to ensure that the services we provide are accessible for all. In order for staff to retain these important skills, the training will be repeated every two years.

Natalie Walker from the Customer Service Team said;

“The Action on Hearing Loss training was really useful. I learned a great deal about how to communicate with people who are deaf or hard of hearing, which will be beneficial for my role. It’s fantastic to see Winns investing in making our services accessible for everyone.”

HR Officer Colette Adair added;

“We believe that all of our customers should be able to access our support, and receive a high standard of service. We are delighted to be working with Action on Hearing Loss to provide training to our staff, which will improve the accessibility of our services for deaf and hard of hearing customers.”