VACANCIES

Case Handler

Group Company: On Hire

Salary: £20,266 (based o 40 hours)

A great opportunity for a Case Handler with the ability to work towards shared goals and objectives to join On Hire with responsibility for dealing with direct instructions from Winn Solicitors for the provision of credit hire, credit repair and credit recovery and storage services.

The ideal candidate will naturally represent Winns Values of Integrity, Respect, Loyalty and Reliability which underpin our mission to be the best one stop shop for accident management and rehabilitation.

Different working hours can be discussed at interview.

Employee Benefits

  • Competitive salary with annual review
  • Great bonus earning potential (earn up to £290 per month, subject to performance)
  • 22 days holiday, plus bank holiday, and an added birthday holiday
  • Three-day bonus holiday for full attendance
  • Option to buy and sell three holidays per year
  • Additional holidays for long service
  • Training, development and career progression opportunities
  • Fully funded recognised training and qualifications
  • On-site parking (subject to availability)
  • Employee discount scheme
  • Corporate Metro scheme
  • Bike to work scheme
  • Pension scheme contribution
  • Company social events
  • Physiotherapy sessions
  • Employee Assistance Confidential Helpline
  • Death in service insurance (three times salary)
  • Staff referral bonus scheme
  • Annual flu jab and eye care scheme

Job Description

Your responsibilities will include:

  • Taking Instruction from clients to arrange a suitable booking in date for repairs and hire.
  • Arranging urgent recovery of vehicles to safe storage.
  • Managing a caseload and keeping up to date on tasks by prioritising urgent instructions.
  • Reviewing defendant evidence to provide rebuttal responses to support the recovery of credit hire charges.
  • Assessing the clients need for hire.
  • Liaising with body shops to agree standard rates and make repair arrangements.

Person Specification

The successful candidate must commit to upholding the company’s core values, Integrity, Respect, Loyalty and Reliability and ensure that they are demonstrated throughout their working practice. You should also possess the relevant attributes and experience outlined below:

  • Good attention to detail and accuracy.
  • Time management and organisation skills.
  • Ability to work towards shared goals and objectives.
  • Experience of working towards deadlines and performance objectives.
  • Ability to work effectively within a team.

On Hire is a market-leading, nationwide supplier of replacement vehicles and repair management solutions to victims of road traffic accidents. We pride ourselves on ensuring clients receive a high quality, like-for-like vehicle, and an efficient repair service with an unrivalled customer experience.

Winn Group, home to Winn Solicitors, On Medical and On Hire, is a leading North East business providing nationwide accident management and rehabilitation services for victims of non-fault accidents.

Apply Now

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What our Staff Say

“The relaxed team atmosphere in a high-pressure environment helps us to always perform at our best.”

Lucy

Customer Services Manager

“The people at Winns make it a feel-good atmosphere and make coming to work enjoyable. Winn Group is always quick to adapt to change which makes it a great place to work.”

Phil

Team Leader

“I have received continued support from management which has allowed me the confidence to progress in my career.”

Jonathan

Team Leader