VACANCIES
Weekends & Evenings Claims Handler
Group Company: Winn Solicitors
Department: First Response Team
Salary: £13.46 per hour
Hours: 14-25 hours
Are you ready to be part of a WINNing team at Winn Group, a leading North East business providing nationwide accident management.
We are looking for a Part Time Claims Handler to join our established First Response Team, where your unique blend of skills, personality, and character will be instrumental in elevating the quality of service we provide to our valued clients and stakeholders.
Why Join Us?
At Winn Group, we're more than a business. We're a driving force in the North East, delivering nationwide accident management and rehabilitation services for victims of non-fault accidents. Our mission is simple: to be the best one-stop shop for accident management.
As the parent company of Winn Solicitors and On Hire, we lead the market in Personal Injury Law. With a 4.8-star rating on Trustpilot, we provide an excellent service for the client from start to finish.
Working Hours
We can offer you between 14 - 25 hours per week, you must work a minimum of 6 hours on either a Saturday or Sunday each week.
Provided that you work those hours you can increase your working hours by working weekday evenings after 5pm.
Responsibilities
- As a Claims Handler, you will handle initial client claims related to road traffic, personal injury, and vehicle damage.
- Looking after your own caseload of clients, delivering an exceptional customer service experience to both customers and clients.
- Being articulate, having a strong communication skill set to handle complex claims, and maintaining professional relationships with internal colleagues, external clients, and third parties.
- Working to targets and deadlines within a proactive workplace, meaning taking ownership of your caseload is essential.
What We Offer
About You
To succeed in this role, we're looking for someone who brings a blend of must-have skills and experiences, along with those extra special qualities that can really make a difference to our team and business.
Skills and Experience
- Experience of working within a call centre environment.
- Experience of working towards deadlines and performance objectives.
- Good attention to detail and accuracy.
- Time management and organisation skills.
- Able to work effectively within a team.
- Strong communication skills.
- IT literate.
Next Steps?
If you feel this role is the right fit for you, then Apply Now!
If your application meets our criteria, a member of HR will be in contact to discuss this opportunity further. If you are successful, you will be invited to a face-to-face interview.
If you are unsuccessful, you will be notified. However, if you don't receive any communication from us within four weeks of sending your CV, your application was not successful.
We look forward to reviewing your application!
At Winn Group, we prioritise your wellbeing and growth, celebrating every milestone. With ample progression opportunities and funded learning initiatives, we invest in your future. Join us and be a part of a team that upholds values such as Integrity, Respect, Loyalty, and Reliability and prioritises your success, wellbeing, and fosters your growth.
Apply Now
To start the application process, please complete the form below, upload your CV and include a covering letter.
*Please note that by completing this form, you are agreeing to allow us to use your personal data according to our privacy policy which can be viewed here.
What our Staff Say
"The team is great, the atmosphere makes coming to work enjoyable, and I feel valued in what I do. I appreciate the opportunities for progression and personal growth.”
Ben
FRT Quality & Recovery Compliance Auditor
"Every day brings something different, keeping me engaged and learning, and the opportunities to develop and progress makes it even more fulfilling."
Brydie
FRT Auditor & Trainer
"Every day presents opportunities to deal with new and interesting cases. It’s rewarding to be part of a team that can help the business continue to grow."
Liam
FRT Senior Claims Handler